Looking for technical help online sounds like this:

“Folks, my shower drain is clogged up, how do I unclog it?”

“Why don’t you move to a house with a bathtub?”
“Try not to clog it up in the first place, duh”
“Why would you even need to take your showers at home?”
“Just take out the things that are clogging the drain, how difficult is that”
“If you can’t maintain a shower stall in good conditions, why do you even clean yourself?”

@miramarco You forgot a big one:
"Why do you want to unclog it? What exactly are you trying to do? Give more precisions on your end goal, maybe there's another way to approach it."

@ChameleonScales @miramarco

This is in many cases a valid response because people are often trying to do the wrong thing due to not knowing enough about the problem.

I answer tech questions daily concerning the FOSS project I maintain.

@jcbrand I've answered many questions on various forums too and got lots of help myself, and although this kind of reply is well-suited for chat rooms or other private or temporary discussions, I think it's rarely well-suited for forums, even if the OP is approaching the problem from the wrong side and here are 2 reasons why: (1/3)

@jcbrand
1: Forums are meant to help everyone who stumble upon a similar problem at any time, and the more you specialize your answer towards the specific goal of one person and drift apart from the original question, the less searchable the answer may become and the less helpful the answer may be to the rest of the community. (2/3)

@jcbrand
2: People don't like to feel taken for less intelligent, and questioning their way of doing something right from the start kind of has that effect (personal experience talking). On the other hand, answering their question directly and assuming they know what they want and ONLY THEN suggest a different approach makes them feel less judged and therefore more open to criticism. (3/3)

@ChameleonScales

> People don't like to feel taken for less intelligent

Call me old-fashioned, but when asking people (often strangers) to help you with something you're not able to figure out yourself (or don't have the time to), it's a good idea to be humble.

Being humble means accepting that people might rightly question whether you are actually taking the right approach.

Disclaimer: This is not an excuse for jerk-like behavior from the people being asked for help.

Follow

@jcbrand That's certain, we should all be humble. And to my experience, showing trust helps others feel humble.
Anyway, it's no big deal, there's no absolute rule on this and we can have different approaches (on how to deal with wrong approaches).

Sign in to participate in the conversation
Mastodon.ART

Mastodon.ART — Your friendly creative home on the Fediverse! Interact with friends and discover new ones, all on a platform that is community-owned and ad-free. Admin: @Curator. Moderators: @EmergencyBattle, @ScribbleAddict, @Adamk678, @Otherbuttons